Sustainery Hair Studio ("Sustainery," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we handle personal information when you visit https://www.sustaineryhairstudio.com/, contact us, or use appointment-booking links provided through our website.

Information we collect

Information you provide. When you submit a website form, email us, or otherwise contact us, we receive the information you choose to provide, such as your name, email address, phone number, preferred service or stylist, and message. Please do not include payment-card details, identification documents, or sensitive medical information in a general website inquiry.

Appointment information. Bookings are handled through Square, Vagaro, or directly with the selected stylist. Depending on the booking method, information may include your contact details, selected service, stylist, appointment date and time, and appointment notes. The salon or stylist managing the appointment receives the information needed to arrange and provide the service.

Website usage information. Our website and analytics providers may collect technical and usage information, including your IP address, browser and device information, referring website, pages viewed, interactions with the website, and approximate location derived from technical information.

Our website does not offer online checkout or collect payment-card information through its inquiry forms.

How we use information

We use information to respond to questions; help clients find services and arrange appointments; communicate about appointments and service requests; operate and protect the website; understand website traffic and improve content; and maintain records or address legal obligations and disputes.

Submitting an inquiry does not, by itself, enroll you in promotional email or text campaigns. If we offer promotional communications, we will provide the applicable signup choices and a way to unsubscribe.

Website hosting and Google services

Our website is hosted by Squarespace. Squarespace provides website infrastructure and analytics and may process visitor information to operate, secure, and maintain its services.

We use Squarespace Analytics and Google Analytics to understand how visitors discover and use the website. These services may use cookies and similar technologies to process technical and usage information. Google Workspace supports our business email and related communications, including website inquiries routed to our email accounts.

More information is available in the Squarespace Privacy Policy, Google Privacy Policy, and How Google uses information from sites or apps that use its services.

Square and Vagaro booking

Our website provides access to appointment booking through Square and Vagaro. When you use these platforms, information is processed by the platform and by the salon or stylist responsible for the booking. Platform providers may also process information for their own purposes as described in their privacy notices.

Please review the Square Customer Privacy Notice and Vagaro Privacy Policy. Their policies and account settings govern the information they handle independently; this policy describes Sustainery's handling of information it receives or controls.

Independent stylists

Some stylists at Sustainery operate as independent businesses or booth renters and manage their own inquiries, client records, and appointments. If you contact or book directly with an independent stylist, that stylist may handle your information under their own privacy practices. Please contact the stylist about records they maintain independently. We can help identify the appropriate contact when needed.

How we disclose information

We disclose information to authorized salon personnel and the relevant stylist when needed to respond to an inquiry or provide a requested service. We also use service providers supporting website hosting, analytics, business email, appointment scheduling, and technical support. Access is limited to what is appropriate for the task.

Information may also be disclosed when reasonably necessary to comply with law or legal process, protect people or our rights, investigate misuse, or address a business transfer with appropriate safeguards.

Cookies and your choices

Cookies are small files stored on your device. Some support website functionality and security; others help measure website use. You can manage cookies through your browser and, where available, the website's cookie controls. Blocking cookies may affect some features and does not necessarily prevent all technical data collection.

You can learn about the Google Analytics opt-out browser add-on. Square, Vagaro, and other linked services have their own cookie and privacy controls.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, considering the nature of the information, service needs, legal obligations, and dispute resolution. Provider retention settings and independently managed stylist records may differ.

We use reasonable safeguards appropriate to the information we handle. No website, electronic communication, or storage system can be guaranteed completely secure. Our providers may process information in the United States and other countries where they operate.

Privacy requests

You may contact us to ask about information we hold about you or request access, correction, or deletion. We will review requests under applicable law and may need to verify your identity. Some information may need to be retained for legitimate operational or legal reasons. For information controlled independently by a booking platform or stylist, you may need to contact that provider directly.

Children

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13 without appropriate parental authorization. Parents or guardians should arrange inquiries and appointments for young children. Contact us if you believe a child has submitted information that should be removed.

Changes to this policy

We may update this policy as our services or practices change. We will update the date above and provide additional notice when required by law.

Contact us

Sustainery Hair Studio
2752 Woodlawn Dr., Suite 5-209
Honolulu, HI 96822
Email: info@sustaineryhairstudio.com
Phone: (808) 724-4297